Customer Journey

We make your home transformation seamless and enjoyable. From the initial consultation to the final walkthrough, we prioritize clear communication, quick timelines, and personalized design to bring your vision to life. Experience a smooth and satisfying remodeling journey with us.

Sales & Design

When you submit a contact form or call us, we swiftly respond to all project inquiries. In our initial conversation, we gather essential details about you and your project to ensure we fully understand your needs. Once we have all the necessary information, we will schedule a convenient time for an in-person meeting to discuss your project further.

Duration: 2-4 Hour Onsite Meeting

Continue your journey with us by engaging in a 2-4 hour conversation, where our focus will be on comprehensively understanding your needs and objectives. It is crucial that all decision-makers attend this detailed consultation.

By the conclusion of our discussion, you will have a clear insight into how our services can fulfill your requirements and establish the foundation for a successful partnership.

This meeting can either be arranged as a standalone session or included as part of the initial sales call. During the meeting, we will delve into the project’s scope, pricing, and financing options. At the conclusion of our meeting, you will have a thorough understanding of the project’s specifics, costs, and payment alternatives, equipping you with the necessary information to make an informed decision on whether to proceed.

Duration: 1-2 hour meetings 2-4 meetings within 2-6 weeks at J&RS

During the Design Meetings phase, we engage in a series of meetings specifically tailored to address your project’s design requirements. Initially, we will meet for 1-2 hours to discuss your fundamental needs and overall vision. Over the next 2-6 weeks, we’ll schedule 2-4 additional meetings to refine the concepts and ensure that every detail aligns perfectly with your expectations. Our focus is meticulous, covering even the smallest components to guarantee precision in developing your project.

By the end of this phase, you will receive concept drawings that truly capture your refined vision, shaped by our collaborative revisions and your invaluable feedback, setting the stage for the next phase of development.

*Disclaimer: Please note that the design process for some projects may be expedited based on the complexity level or if traditional design principles do not apply.

Build

Duration: 1-2 hour

In this pivotal meeting, you’ll have the opportunity to meet your designated project supervisor. Together, we’ll thoroughly review the project scope, objectives, and your expectations. Clear
communication and alignment are key as we ensure that every aspect of the project meets your standards.

By the end, you’ll have established a direct line of communication with your project supervisor, fostering transparency and accountability throughout the project’s lifecycle.

Duration: Variable (Depending on Project Scope)

We begin by setting up protections around the site to keep your property safe. Our team then starts working, carrying out each task with precision and attention to detail. Throughout the project, we keep in touch with you to ensure transparency and quickly address any concerns you might have. Our main goal is to make the experience smooth and satisfying for you, with customer satisfaction as our top priority. As the project progresses, you can expect a professional and attentive approach from our team. Your satisfaction is our top priority, and we’ll go above and beyond to ensure every aspect of the project meets your expectations.

Duration: 1 Hour

Join us for the closeout meeting, where we’ll review the project, go over warranty details, and address any remaining concerns you might have. This is our final check to make sure everything meets your expectations before we conclude the project.

Service

Our carpentry service is tailored for smaller projects, offering hourly rates for repairs and replacements. Whether you need quick fixes or minor installations, our skilled carpenters provide reliable and precise workmanship. This service focuses on delivering high-quality carpentry solutions efficiently, ensuring your home maintenance needs are met promptly and professionally.

We offer comprehensive plumbing and HVAC services to keep your home systems running smoothly. From routine maintenance and repairs to full installations, our certified professionals work diligently to ensure your plumbing, heating, and air conditioning systems are efficient and reliable.

The Home Care Program is a membership plan designed to keep your home’s heating, cooling, plumbing, and electrical systems in safe and operating condition through annual inspections and maintenance. It offers peace of mind by preventing emergencies before they become costly issues. Members benefit from detailed inspection reports, discounted repairs and replacements, and priority service, ensuring a well-maintained and secure home environment.

Visit Our Duluth Showroom

Looking for Inspiration?

Get inspired by browsing our project gallery to see our craftsmanship in action, or visit our design center to experience materials firsthand and receive expert guidance from our design specialists. Both options will help bring your vision to life with confidence.

4802 Oneota St
Duluth, MN 55807

Monday – Friday
8am – 4:30pm

What Our Clients Are Saying

Spaghettios
August 24, 2026
Trustindex verifies that the original source of the review is Google.
Rebuilt the floor of my old front porch. Night and day difference! The price was right and they were efficient and tidy. Connor, Zach and their crew were all a pleasure to work with.
Sue
July 22, 2026
Trustindex verifies that the original source of the review is Google.
Can’t say enough good things about this company and its employees. From the receptionist, to Ryan, Monica, John and Ben, our experience was amazing. Ryan and Monica came out and gave us ideas we never thought about. Ryan’s ideas for the layout of the kitchen, to Monica’s questions about colors and how we wanted the kitchen to feel, made us think. They gave us ideas to think over and time to decide. After a few meetings with Monica, and changes we made, we were ready to begin the project. John and Ben were our team. They came everyday, on time, and explained what they planned for the day. Before they would leave, they explained what they accomplished and what they planned for the next day. We were always kept informed. Ryan would stop by and oversee the project and ask if we had any concerns or questions. And John and Ben made sure everything was cleaned up before they left. Job completed! And we couldn’t be happier. See you at our next project.
John D
July 17, 2026
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Eli and Louie are friendly, dedicated workers. They addressed any concerns we had. The finished product is beautiful!
Frank
July 16, 2026
Trustindex verifies that the original source of the review is Google.
Our front porch project is finished. We want to tell you how impressed we were with both Sam and Eli and the work they did on the railing.. They did an exceptional job. They took care to make sure the railing was straight, mounted securely and made sure to tell us what they were doing. When finished the area was cleaned and before they left visited with us to make sure we were pleased with their work. They are an asset to your company. Please be sure and comp[liment them for us on their work. Frank and Pat Riggio
Tony&Diane
July 10, 2026
Trustindex verifies that the original source of the review is Google.
The installers had the window replacement job completed in just a few hours. Zach was great to work with and was price competitive. The process from measurements, placing the window order and installation was flawless.
Donald C
July 10, 2026
Trustindex verifies that the original source of the review is Google.
J&RS has been terrific to work with on three different projects. Clean up and care of property are superb. They pay attention to the smallest details. They have been very responsive to any concerns or issues that may arrise, both during and after the project. They have even willingly consulted on home issues that were not a part of the project. Costs are competitive with other estimates, but material options have been of higher quality.
Tom C
July 6, 2026
Trustindex verifies that the original source of the review is Google.
We had a front porch (8’ x 28’ open gable design) and a small tie-in roof (eyebrow) over the garage added to our home (tie-in roof was previously there however they removed, redesigned, and installed new). Our project manager was Conner and he was awesome (project ran into few snags but he was ready at every turn). Always a text or phone call away through the whole process. The individual (carpenter) assigned to work the project was best described as “attention to detail”. He coordinated with me numerous times on-site to verify he was on the same page as us for the small details. The end product looks amazing and I would hire J&RS again without question. If you want to see the end product contact J&RS.
Barbperrella
June 24, 2026
Trustindex verifies that the original source of the review is Google.
On a whim I stopped into their office and met designer Nikki. She made me feel instantly Comfortable with the entire process for remodeling my bathroom. The experience w J&RS was top notch. Nikki was great helping me select the finishes. Bailey was a great communicator during the remodel and stopped by several times to assist with questions. And JB the contractor was so nice who does great finishing work! He worked every day (full days!) until the project was done. I can’t say enough about all of these professionals. I am absolutely going to hire them again to do another bathroom and kitchen. HIGHLY recommend!
Sandy G
April 9, 2026
Trustindex verifies that the original source of the review is Google.
We are very pleased with J&RS on our kitchen do-over. From the first site visit with Ryan, fun designing with Kate, to our awesome construction team of John and Ben. John is the absolute best!!
Deanna W
March 11, 2026
Trustindex verifies that the original source of the review is Google.
Nikki was so helpful to work with. She shared wonderful ideas and could really see what I wanted. I would highly recommend J&RS to everyone! Thanks so much Nikki!