Customer Journey

We make your home transformation seamless and enjoyable. From the initial consultation to the final walkthrough, we prioritize clear communication, quick timelines, and personalized design to bring your vision to life. Experience a smooth and satisfying remodeling journey with us.

Sales & Design

When you submit a contact form or call us, we swiftly respond to all project inquiries. In our initial conversation, we gather essential details about you and your project to ensure we fully understand your needs. Once we have all the necessary information, we will schedule a convenient time for an in-person meeting to discuss your project further.

Duration: 2-4 Hour Onsite Meeting

Continue your journey with us by engaging in a 2-4 hour conversation, where our focus will be on comprehensively understanding your needs and objectives. It is crucial that all decision-makers attend this detailed consultation.

By the conclusion of our discussion, you will have a clear insight into how our services can fulfill your requirements and establish the foundation for a successful partnership.

This meeting can either be arranged as a standalone session or included as part of the initial sales call. During the meeting, we will delve into the project’s scope, pricing, and financing options. At the conclusion of our meeting, you will have a thorough understanding of the project’s specifics, costs, and payment alternatives, equipping you with the necessary information to make an informed decision on whether to proceed.

Duration: 1-2 hour meetings 2-4 meetings within 2-6 weeks at J&RS

During the Design Meetings phase, we engage in a series of meetings specifically tailored to address your project’s design requirements. Initially, we will meet for 1-2 hours to discuss your fundamental needs and overall vision. Over the next 2-6 weeks, we’ll schedule 2-4 additional meetings to refine the concepts and ensure that every detail aligns perfectly with your expectations. Our focus is meticulous, covering even the smallest components to guarantee precision in developing your project.

By the end of this phase, you will receive concept drawings that truly capture your refined vision, shaped by our collaborative revisions and your invaluable feedback, setting the stage for the next phase of development.

*Disclaimer: Please note that the design process for some projects may be expedited based on the complexity level or if traditional design principles do not apply.

Build

Duration: 1-2 hour

In this pivotal meeting, you’ll have the opportunity to meet your designated project supervisor. Together, we’ll thoroughly review the project scope, objectives, and your expectations. Clear
communication and alignment are key as we ensure that every aspect of the project meets your standards.

By the end, you’ll have established a direct line of communication with your project supervisor, fostering transparency and accountability throughout the project’s lifecycle.

Duration: Variable (Depending on Project Scope)

We begin by setting up protections around the site to keep your property safe. Our team then starts working, carrying out each task with precision and attention to detail. Throughout the project, we keep in touch with you to ensure transparency and quickly address any concerns you might have. Our main goal is to make the experience smooth and satisfying for you, with customer satisfaction as our top priority. As the project progresses, you can expect a professional and attentive approach from our team. Your satisfaction is our top priority, and we’ll go above and beyond to ensure every aspect of the project meets your expectations.

Duration: 1 Hour

Join us for the closeout meeting, where we’ll review the project, go over warranty details, and address any remaining concerns you might have. This is our final check to make sure everything meets your expectations before we conclude the project.

Service

Our carpentry service is tailored for smaller projects, offering hourly rates for repairs and replacements. Whether you need quick fixes or minor installations, our skilled carpenters provide reliable and precise workmanship. This service focuses on delivering high-quality carpentry solutions efficiently, ensuring your home maintenance needs are met promptly and professionally.

We offer comprehensive plumbing and HVAC services to keep your home systems running smoothly. From routine maintenance and repairs to full installations, our certified professionals work diligently to ensure your plumbing, heating, and air conditioning systems are efficient and reliable.

The Home Care Program is a membership plan designed to keep your home’s heating, cooling, plumbing, and electrical systems in safe and operating condition through annual inspections and maintenance. It offers peace of mind by preventing emergencies before they become costly issues. Members benefit from detailed inspection reports, discounted repairs and replacements, and priority service, ensuring a well-maintained and secure home environment.

Visit Our Duluth Showroom

Looking for Inspiration?

Get inspired by browsing our project gallery to see our craftsmanship in action, or visit our design center to experience materials firsthand and receive expert guidance from our design specialists. Both options will help bring your vision to life with confidence.

4802 Oneota St
Duluth, MN 55807

Monday – Friday
8am – 4:30pm

What Our Clients Are Saying