The Number One Thing Customers Get Wrong During a Project
As Nate Hilson says in the video, there’s no such thing as a bad request. The number one thing customers get wrong during a project is waiting too long to speak up. If something in the initial proposal doesn’t match what you want—or new ideas come up—tell us early. Early clarity creates clear communication, a mutual understanding among all parties involved (the project owner, project managers, general contractor, and the rest of the project team), and a shared path to overall success.
The #1 Mistake: Waiting to Speak Up
Small concerns become big problems when they’re not voiced. Late change requests and proposed changes often trigger scope changes to the original contract and original plan, which can significantly impact the project schedule, project timeline, project budgets, and total costs. Materials may require additional materials or longer lead times, and the ripple effect can cause increased costs. The fix is simple: keep an open dialogue so everyone stays on the same page and can effectively communicate decisions.
How Our App Keeps Everyone on Track
We use project management software as a centralized, easily accessible hub for your construction project. It provides a clear record of project documents, selections, and approvals so relevant parties can see project progress in real time. It also streamlines order management and change order management, improving decision making and formal decision making processes.
Behind the scenes, the platform is a security solution—your files sit behind secure logins designed to protect against online attacks—so drawings, contracts, and approvals stay safe
Why Early Clarity Matters
During the construction process, site work doesn’t always go exactly as planned. Site conditions and unforeseen changes sometimes necessitate adjustments. With early notice, we can apply solid change management and effective management to resequence trades, update the schedule, and control associated costs. We’ll carefully review the construction contract and any specific procedures needed to ensure compliance with codes and inspections, helping you avoid legal issues and the kind of surprises that give projects a bad reputation.
What a Change Order Includes
When changes are needed, we formalize them with a construction change order:
- A clear description of the project requirements and design changes
- Impacts to the project scope, project timeline, and project budgets
- Any additional materials or labor and their associated costs
- Updated terms that reference the original agreement and original contract
Nothing moves forward until all parties agree. That clarity supports the typical process and is a crucial part of keeping your home renovation or other home projects predictable.
Simple Flow for Change Requests
- Open the app and message your lead project manager or contractor.
- Describe the change and attach photos or notes.
- We reply with a change order process preview: scope, cost, and time.
- You approve the proposed changes; we update the plan and schedule.
- We track updates through to the punch list and mark them complete.
Bottom line: Speak up early. A clear understanding of goals, formal change orders, and organized project management keep the construction moving, protect your budget, and set up better future projects.
